AI Chatbots & WhatsApp Agents
Always-on agents that answer enquiries, qualify leads and book appointments in English, Malay and Mandarin — on WhatsApp, your website or Instagram DMs.
AI & Automation · Malaysia
We Help Malaysian Businesses Work Smarter
From WhatsApp AI chatbots to full workflow automation, practical tech solutions that save time, cut costs, and grow your business.
Free 30-min automation audit · No obligation
0+
Hours saved per month, per team
0x
Faster response to customer enquiries
0 days
Typical time to first automation live
Lead replied in 8s
WhatsApp AI agent
312 tasks automated
This week
Invoice → SQL Account
Synced automatically
What we build
Automation that pays for itself in weeks, not years
Six ways we take repetitive work off your team — each one built, tested and handed over with documentation your staff can actually follow.
Workflow Automation
Quotes, invoices, onboarding, approvals, reporting. We connect the tools you already pay for and delete the manual steps in between.
Custom AI Agents
Purpose-built agents trained on your SOPs, product catalogue and past deals — handling research, drafting and data entry with a human approving the output.
System Integrations
SQL Account, AutoCount, Shopify, WooCommerce, HubSpot, Zoho, Google Sheets — talking to each other properly, in real time, without a middleman copy-pasting.
Data & Live Dashboards
One screen for sales, stock, cashflow and marketing spend. Updated automatically, delivered to your phone every morning before the 9am meeting.
Automation Audit & Support
We map every process, score it by hours wasted, then build in priority order — and keep it running with monitoring, fixes and monthly improvements.
How it works
Four steps. No 6-month projects.
We ship in small pieces so you see returns before the invoice is due.
Audit
A 30-minute call. We map your current workflows and rank them by hours wasted per month.
Blueprint
You get a fixed-price plan: what gets automated, in what order, and the hours it gives back.
Build
We build in sprints — first automation live in about two weeks, tested against real data.
Run & improve
Monitoring, fixes and monthly improvements. Your team gets training and plain-English docs.
Why Overlink
A partner who knows the local terrain
Plenty of agencies can demo a chatbot. Fewer can make one survive contact with a real Malaysian sales team, a legacy accounting system and a group chat full of voice notes.
Client outcomes
Manual admin hours removed
68%
First-response time improvement
3.4x
Client retention after 12 months
94%
Automations still running unattended
99.2%
Averages across engagements from 2023–2025. Your numbers get agreed upfront in the audit.
Built for how Malaysian SMEs actually operate
WhatsApp-first customers, mixed English/Malay/Mandarin enquiries, SQL Account and AutoCount in the back office, LHDN e-Invoice deadlines. We have worked inside all of it.
Live in weeks, not quarters
Your first automation goes live in roughly 14 days. We deliberately start with the highest-pain, lowest-risk process so the team trusts it early.
Your team is trained, not replaced
Every build ships with a walkthrough session and one-page SOPs. Staff keep control — the AI drafts and routes, a human still approves what matters.
Your data stays yours
PDPA-aware architecture, no training on your customer data, credentials stored in your own accounts. You own every workflow we build, including the source.
Measured in ringgit, not buzzwords
We agree on the metric before we build — hours saved, response time, quote turnaround — then report against it every month.
Pricing
Fixed monthly pricing. No surprise invoices.
Every plan starts with a free audit, so you know the hours you get back before you commit to anything.
Starter
One painful process, done properly.
RM
2,900
/month
- Up to 3 automated workflows
- 1 AI chatbot (website or WhatsApp)
- Connects up to 4 of your tools
- Monthly performance report
- Email support, 2 business days
- Custom AI agents
- Dedicated automation engineer
Growth
For teams ready to automate across departments.
RM
6,500
/month
- Up to 12 automated workflows
- Multilingual AI agents (EN / BM / 中文)
- Unlimited tool integrations
- Live dashboard + daily digest
- CRM & accounting two-way sync
- Quarterly strategy session
- WhatsApp support, same business day
Enterprise
Multi-branch operations and custom systems.
Custom
- Unlimited workflows & agents
- Custom AI agents on your private data
- Legacy & on-premise system integration
- Dedicated automation engineer
- PDPA & internal audit documentation
- Staff training programme
- 99.9% uptime SLA, 4-hour response
All prices in MYR, excluding SST
You own every workflow we build
Cancel anytime after the minimum term
Free automation audit
Ready to put your operations on autopilot?
Book a free 30-minute audit. We map your workflows, show you exactly what AI can take over, and quote a fixed price.
30 minutes
No obligation
Fixed-price quote
Based in Malaysia